Last Updated: 01/18/2025

This Privacy Policy describes how Safaed (referred to as "we," "our," or "us") collects, uses, and discloses your personal information when you interact with our website (the “Site”) or services, including placing orders or contacting us (collectively, the "Services"). By accessing or using the Services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Services.

1. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, operational needs, or legal requirements. Updates will be posted on this page with the "Last Updated" date. We encourage you to review this policy regularly for the latest information.

2. Information We Collect

The personal information we collect depends on how you interact with our Site and Services. This includes:

2.1 Information You Provide Directly

Contact Details: Name, email address, phone number, and mailing/shipping address.

Order Information: Billing and shipping details, payment confirmation, order history.

Account Details: Username, password, and security questions for your account.

Shopping Preferences: Wishlist items, cart contents, and product interactions.

Customer Support Communications: Any information you provide when contacting us for assistance.

2.2 Information We Collect Automatically

We collect information about how you interact with our Site, using cookies and tracking technologies, such as:

Device Details: IP address, browser type, operating system.

Usage Data: Pages viewed, time spent on the Site, and interactions with features or links.

2.3 Information from Third Parties

We may receive additional information from:

Payment Processors: Payment confirmation, card/bank details, and transaction information.

Service Providers: Shipping partners, IT support, and analytics tools.

Marketing Platforms: For personalized advertising based on your browsing and shopping activity.

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Providing Services

Process and deliver orders.

Facilitate returns, exchanges, and refunds.

Manage your account, including password resets and updates.

3.2 Marketing and Advertising

Send promotional emails, text messages, or other materials (if you opt-in).

Personalize your shopping experience and display tailored ads on third-party platforms.

3.3 Security and Fraud Prevention

Protect against unauthorized transactions and potential security risks.

3.4 Communication

Respond to inquiries and provide updates about your orders or account.

Improve our customer support services based on feedback.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience and analyze Site usage. Cookies help:

Remember your preferences and login details.

Track shopping activity and recommend products.

Show relevant ads across other platforms.

You can manage or disable cookies in your browser settings, but doing so may limit certain functionalities of the Site. For details about Shopify’s use of cookies, visit Shopify Cookies Policy.

5. How We Share Your Information

We share your personal information with third parties as necessary to provide and improve our Services. This includes:

Shopify: Our e-commerce platform, for processing orders and managing our online store. Shopify Privacy Policy.

Payment Processors: To securely handle payment transactions.

Shipping Providers: To deliver your orders.

Marketing Partners: For personalized advertisements and promotional communications.

We do not sell your personal information. Any data shared is done in compliance with this Privacy Policy.

6. User-Generated Content

If you submit reviews, comments, or other content on our Site, this information will be public. Be mindful of what you share, as we cannot control how others may use your publicly visible content.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

Access: Request a copy of the personal data we have about you.

Correction: Request corrections to inaccuracies in your personal data.

Deletion: Request deletion of your data, subject to legal requirements.

Opt-Out of Marketing: Unsubscribe from promotional emails by clicking "Unsubscribe" or contacting us.

To exercise these rights, please contact us using the details below. We may verify your identity before processing your request.

8. Data Retention

We retain your information as long as necessary to:

Fulfill your orders and provide services.

Comply with legal obligations.

Resolve disputes and enforce our policies.

When no longer needed, we securely delete or anonymize your data.

9. Security Measures

We take precautions to protect your data, including encryption and secure servers. However, no method of transmission or storage is completely secure. Please ensure your account credentials are kept confidential.

10. International Data Transfers

Your information may be processed and stored in countries outside your own, including the United States, where data protection laws may differ. We use recognized safeguards, such as Standard Contractual Clauses, for such transfers.

11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their policies when visiting these sites.

12. Children's Privacy

Our Services are not intended for children under 16, and we do not knowingly collect their personal information. If you believe we have inadvertently collected information from a child, please contact us to have it removed.

13. Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes to our practices or for legal reasons. Updates will be posted on our Site with a revised “Last Updated” date.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:

Email: hello@safaed.com